Hybrid Core Operations Associate

at Chief of Staff Network

• Job title: Core Operations Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $60,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Spark
• Location requirements: Hybrid, New York City, United States

About the role

• Core Operations Associate facilitating 8-12 member peer groups for women executives at Chief. Supporting operational logistics and ensuring high-quality group experiences.

Responsibilities

• Partners with Core Team members to support the operational logistics to run Core.
• Works cross-functionally to ensure proper execution of Core Operations for both Chief Members and Guides.
• Documents processes clearly in Notion and Google Drive for broader team knowledge and training.
• Responds to & closes assigned cases in a timely manner.
• Strong attention to detail, knows how and when to escalate issues to managers.
• Supports the execution of the Core Group curation process, ensuring all Core Groups are crafted to give members a powerful group of peers.
• Owns day-to-day scheduling operations of Core, including initial meeting schedule and any subsequent reschedules.
• Moderates and responds to cross-functional Core support channels with support from Core Ops Specialists and/or Managers to internally troubleshoot member questions regarding Core meetings and/or scheduling.
• Executes individual Core changes and associated member communications on a rolling basis.
• Executes processes to remove disengaged members from groups and associated member communications.
• Supports key back-end processes to ensure a high-quality group experience, including group surveys, merges, retirements, and customized group solutions.
• Tracks data to support monthly KPI reporting.

Requirements

• Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
• Strong analytical and problem solving skills
• Excellent communication skills; ability to manage multiple stakeholders
• Experience working in Excel/Google Sheets
• Methodical, determined, and dedicated to the project at hand
• A ‘no task is too small’ attitude
• High-energy, flexible, and excited to learn and roll up your sleeves in a startup environment; previous startup experience a plus
• Passion for the Company’s mission, positioning and brand — to empower women in business and spark change from the top

Benefits

• Competitive salary and equity
• Flexible vacation policy
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers