Core Operations Associate facilitating 8-12 member peer groups for women executives at Chief. Supporting operational logistics and ensuring high-quality group experiences.
Responsibilities
Partners with Core Team members to support the operational logistics to run Core.
Works cross-functionally to ensure proper execution of Core Operations for both Chief Members and Guides.
Documents processes clearly in Notion and Google Drive for broader team knowledge and training.
Responds to & closes assigned cases in a timely manner.
Strong attention to detail, knows how and when to escalate issues to managers.
Supports the execution of the Core Group curation process, ensuring all Core Groups are crafted to give members a powerful group of peers.
Owns day-to-day scheduling operations of Core, including initial meeting schedule and any subsequent reschedules.
Moderates and responds to cross-functional Core support channels with support from Core Ops Specialists and/or Managers to internally troubleshoot member questions regarding Core meetings and/or scheduling.
Executes individual Core changes and associated member communications on a rolling basis.
Executes processes to remove disengaged members from groups and associated member communications.
Supports key back-end processes to ensure a high-quality group experience, including group surveys, merges, retirements, and customized group solutions.
Tracks data to support monthly KPI reporting.
Requirements
Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
Strong analytical and problem solving skills
Excellent communication skills; ability to manage multiple stakeholders
Experience working in Excel/Google Sheets
Methodical, determined, and dedicated to the project at hand
A ‘no task is too small’ attitude
High-energy, flexible, and excited to learn and roll up your sleeves in a startup environment; previous startup experience a plus
Passion for the Company’s mission, positioning and brand — to empower women in business and spark change from the top
Benefits
Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
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