Onsite Director, Public Transport Ticketing Operations

Posted 1 hour ago

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About the role

  • Director overseeing ticketing operations for Victoria’s public transport network. Leading teams and ensuring stable operations of ticketing products and services throughout a major transition phase.

Responsibilities

  • Lead ticketing operations at scale across Victoria’s public transport network
  • Oversee the operation and delivery of myki and contactless ticketing products, services and systems
  • Lead a multidisciplinary team responsible for contractual oversight, governance and operational performance
  • Provide strategic and operational leadership to provide stability for staff
  • Negate disruption to the delivery of operational services and uphold system performance requirements

Requirements

  • Demonstrated senior leadership experience in operations, service delivery or contract management within a complex environment
  • Experience overseeing outsourced service providers and managing performance against KPIs
  • Strong stakeholder engagement capability across government, private sector and supplier environments
  • Experience in mass transport, ticketing, payments, large-scale technology or infrastructure operations (highly regarded)
  • Relevant tertiary qualifications in technology management, business, engineering or a related discipline (highly regarded)

Benefits

  • Pre-employment screening and reference checks will be required.

Job title

Director, Public Transport Ticketing Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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