Hybrid Director of Operations – Primary Care

at Center for Health Care Strategies

• Job title: Director of Operations – Primary Care
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Orlando, United States

About the role

• Director of Operations overseeing pediatric primary care services at Nemours, ensuring efficiency, financial health, and quality care delivery.

Responsibilities

• Responsible for Operational Management within Primary Care including:
• Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed.
• Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency.
• Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans.
• Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways.
• Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available.
• Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results.
• Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department’s operating results.
• Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets.
• Acting as intermediary between patients, families, referring community, departments, and staff.

Requirements

• Completed or planned completion of Master’s degree in Business, Health Administration, or related field.
• Minimum five (5) years of experience.
• Demonstrated experience in management required.
• Strong financial and operational management background required.
• Demonstrated progressive experience in healthcare management preferred.

Benefits

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• Mortgage assistance, relocation packages and 403B with employer match.
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.