Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
About the role
- CRM Coordinator role at Charlotte Tilbury focusing on BAU emails and CRM channel growth in the beauty industry.
Responsibilities
- Collaborate with existing CRM Coordinator to deliver BAU emails, push notifications and SMS for English speaking and translated markets.
- Be an expert user of our ESP (Braze), including segmentation, targeting and scheduling.
- Oversee QA process to ensure highest standards are met across all CRM channels.
- Own email briefing processes end-to-end, working closely with key stakeholders to ensure all BAU and NPD (New Product Drop) emails are delivered to deadline and are of the highest quality.
- Support the CRM Manager with our localisation content plan, with a key focus on overseeing the process to deliver and optimise BAU content in translated markets.
- Support the CRM Manager in developing the always-on test & learn strategy to further optimise content and scale personalisation.
- Support the CRM Manager with the segmentation strategy, championing a data-led approach.
- Facilitate weekly and monthly reporting, acting to monitor and hit forecasted revenue.
- Regularly review competitor activity and provide new, best-in-class ideas and innovations across BAU emails to drive click-worthy, relevant and aspirational content.
Requirements
- Previous experience in Digital and CRM, specifically using CRM platforms with relevant experience in beauty, retail/fashion, or similar industries
- Braze knowledge is a plus but must have previous experience with an ESP
- Movable Ink experience (Desirable)
- Experience with loyalty programmes
- Highly organised and able to prioritise workload effectively in a fast-paced environment
- Pro-active and able to work off your own initiative
- Comfortable and confident in articulating and sharing new ideas
- Methodical, logical, organised and calm under pressure
- Positive ‘can-do' attitude
- Works effectively, confidently, and pro-actively both in a team and individually
- Data-driven with strong analytical skills
- Good understanding of web analytics and customer databases
- Incredibly motivated, driven, and detail-orientated.
Benefits
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- Generous product discount and gifting!
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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