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About the role
- Senior Manager in Platform Services and Solutions at athenahealth, overseeing strategic customer management and interoperability solutions. Lead complex healthcare engagements to enhance technology integration and client success.
Responsibilities
- Manage a book of business that contains athenahealth’s complex and strategic Platform customers, acting as the technical management consultant and strategic adviser
- Maintain partnerships to leverage the athena matrix of knowledge, including working closely with Product to constantly evolve our capabilities to meet the needs of our customers and increase capabilities the market is demanding
- Support Platform Services presence in market and support athenahealth’s sales process by engaging with prospective customers to help convey the value proposition of Platform Services and Solutions packages as well as provide technical discovery
- Develop a long-term relationship as a strategic advisor for the customer across their business, leadership, and technical staff
- Execute expert level program management including but not limited to: timeline management, risk mitigation and issue solution management, stakeholder and partner management, to ensure all deliverables are delivered with high quality on time
- Engage in executive level communication, escalations, technical and strategic conversations
- Scope interoperability needs, leverage knowledge of athena API and integration capabilities, and provide client facing technical documentation
- Provide technical problem solving to ensure enduring customer success, including short term issues in partnering with integration support teams, and long-term needs through strategic product and solution road mapping.
- Lead whiteboarding sessions and guide strategic conversations, display depth and breadth of technical solutions
- Act as a subject matter expert, coordinating members of our team and others while liaising with operations and product teams to ensure that the needs of our customers are being met
- Drive efficiency and improvement within emerging products and Platform solutions
- Perform as a subject matter expert as it relates to athenahealth product functionality, interoperability, workflows, and prevalent use cases necessitated by the market
- Align client strategy and Platform program delivery with athenahealth roadmap
- Work closely with leadership to build a high performing organization
- Mentor and train others, particularly new team members and share institutional knowledge and subject matter expertise
- Lead cross-functional improvement initiatives in support of team/division/company yearly goals to improve athenahealth’s overall performance
- Participate in culture activities and initiatives to promote a healthy team
Requirements
- Bachelor’s degree (or equivalent) required, advanced degree a plus
- Minimum of 7 years relevant experience in professional services or management consulting
- In depth experience with systems integration and data asset architecture and using technology as a strategic differentiation
- Demonstrated ability to lead complex technology and/or healthcare engagements in a fast-paced, dynamic environment with competing priorities
- Strong collaborator with successful track record of working in a heavily matrixed organizational structure
- Demonstrated ability to successfully lead conversations from the deeply technical to C-level strategy
- Ability to travel up to 25%, when necessary (not consistently)
Benefits
- health and financial benefits
- commuter support
- employee assistance programs
- tuition assistance
- employee resource groups
- collaborative workspaces
- flexibility for work-life balance
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