Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Intern providing customer support in a tech company focused on logistics and data solutions. Assisting clients and managing system-related inquiries and documentation.
Responsibilities
- Analyze simple requests forwarded to support, working to resolve issues, clarify doubts, or correctly route them when necessary.
- Assist internal and external customers with basic questions about system usage.
- Log handled support interactions and outstanding items in company tools, ensuring organization and tracking of time spent.
- Monitor applications and notify responsible parties when needed.
- Help create and update documentation, such as manuals, technical reports, and procedures.
- Participate in version validation tests, following the team's guidance.
Requirements
- Currently enrolled in a university or technical/technological program related to IT.
- Basic knowledge of Windows.
- Basic understanding of Java applications (general operation; coding not required).
- Familiarity with communication protocols: FTP, FTPS, SFTP, SSH, IMAP, POP, SMTP, etc.
- Strong written communication skills to prepare reports and manuals.
- Good verbal communication skills.
- Technical English for reading documentation.
- Basic knowledge of databases.
- Differentials:
- Basic knowledge of Linux.
- Familiarity with network topology concepts.
- Experience with agile methodologies and participation in IT projects.
- Basic SQL (DML) knowledge – especially SELECT and its clauses.
Benefits
- Flexible benefits card (meal and food).
- Total Pass for your physical and mental well-being.
- Psychological support program.
- Equipment provided by the company + home office allowance.
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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