Supervisor Operations managing processing staff and overseeing workflow efficiencies in healthcare operations. Leading hiring, training, and performance management for a diverse team of associates.
Responsibilities
Provides direct supervision to entry and/or processing staff
Provides hiring, training, evaluation, development and performance management
Monitors and directs workflow to ensure timely and accurate processing
Develops policies and procedures to improve efficiencies
Interfaces with internal staff, field personnel, contractors and customers
Creates and monitors reports for process control and production effectiveness
Makes necessary adjustments to maintain quality standards
Completes special projects as required
Ensures production effectiveness by analyzing processes and making recommendations for improvement
Responds to customer inquiries and tracks issues for possible process improvement
Represents department in promoting relationships and securing goals
Collects and analyzes operational data to identify efficiency improvements
Performs quality control work and provides feedback and coaching to staff
Handles administrative issues and escalations
Requirements
Bachelor's Degree in a related field or equivalent work experience required
2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required
2+ years in healthcare (government healthcare delivery preferred) or production environment required
Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required
May require US citizenship and current security clearance
Benefits
competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules
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