Customer Onboarding Executive at Trybe guiding German - speaking clients through product onboarding and adoption processes. Collaborate with internal teams to ensure a seamless customer experience.
About the role
- Data Onboarding Specialist managing client onboarding projects within Cedar Gate's healthcare data operations. Collaborating with various teams and stakeholders to ensure project success.
Responsibilities
- Work with a dedicated Data Management team, Product Team, Implementation Team, and Data Acquisition team to develop a detailed communications and project plan to monitor and track implementation progress
- Manage change control to existing project scope and project schedule and communicate appropriately to stakeholders
- Collaborate with the Data Acquisition Team to ensure inbound data files are being delivered within project timelines
- Escalate issues and risks to the Director of Data Acquisition (Director) in a timely fashion
- Monitor and communicate project milestones, status, and risk to the Director and Client as appropriate
- Assist the Director with monitoring current projects and coordinate with all team members to keep workflow on track
- Create all project-related paperwork - including Implementation Agendas, Project Plans, and Status Reports - and distribute timely to the client and/or executive management team
- Coordinate and schedule client meetings
- Serves as the dedicated point of contact for assigned High profile clients
- Identify opportunities for process improvement and workflow streamlining
- Work with the Data Acquisition team to ensure Vendor Implementation tickets are created and monitored throughout the implementation; ticket categories include (but are not limited to) Legal Agreement execution, SFTP setup, file receipt/review, and distribution of file analysis
Requirements
- Proven working experience in project management
- Ability to oversee cross-functional efforts
- An outgoing and enthusiastic personality that will make clients and team members want to follow your lead!
- Excellent client-facing and internal communication skills (written, verbal, and body language)
- Bachelor's Degree in an appropriate field of study or equivalent work experience
- Agree to work toward a Project Management certification
- Solid organizational skills, including high attention to detail and multitasking skills
- Effective at building, maintaining, and growing relationships with senior leadership
- Proven ability to learn technical concepts with high proficiency
- Eligible to work in the U.S. without assistance in getting an employment visa or work authorization.
Benefits
- Freedom of a suburban Burlington, Massachusetts, office with a remote hybrid work schedule and flexible hours
- Ongoing training that builds and extends professional, technical, and management skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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