Senior Program Manager overseeing strategic initiatives in payments, transitioning to Payments Product Owner role. Managing programs and cross - functional teams to align business goals with technology execution.
About the role
- Quality Program Manager at Ciena leading impactful quality initiatives and managing cross-functional projects. Driving product quality improvements and enhancing customer satisfaction with strategic collaboration.
Responsibilities
- Lead and manage cross-functional quality programs and projects from inception to completion
- Develop and execute comprehensive project plans, including scope, deliverables, schedules, dependencies, and risk mitigation strategies
- Drive initiatives for product quality improvement, customer satisfaction, and operational efficiency
- Analyze complex data sets to uncover trends, identify root causes, and provide actionable insights
- Partner with internal teams and external stakeholders to resolve product and customer quality concerns
- Optimize quality assurance processes and implement best practices
Requirements
- PMP, PgMP, or equivalent certification
- Minimum of 2 years of experience in program/project management, quality assurance, or business operations
- Strong statistical analysis skills
- Exceptional interpersonal and communication skills
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI); familiarity with tools like SQL, Salesforce, JIRA, and AI tools/design is a plus
- B.S. degree in Business Administration, Computer Science, Engineering, or related technical field
Benefits
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
Job title
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