As Workplace IT Specialist, you'll provide tech support and improve IT operations at Auror. Engage in projects that enhance productivity and security for a global team.
About the role
- Helpdesk Analyst II providing technical support and troubleshooting for clients at CBIZ, a professional services provider. Responsible for ticket resolution, communication, and documentation.
Responsibilities
- Open tickets and troubleshoot issues to achieve first call resolution metrics.
- Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.
- Troubleshoot and address second level support tickets.
- Utilize general troubleshooting techniques and available resources provided in order to diagnose and resolve issues.
- Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles and other technical documentation.
- Provide routine preventative maintenance tasks as defined by service level agreements.
- Assist with client onboarding projects and other tasks/projects as assigned.
- Strong and consistent communication with internal staff as well as with customers.
- Assist with process improvements and service delivery on a continuing basis.
- Responsible for maintaining relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
- Provide off-hours support for emergency calls as a member of an on-call rotation.
- Perform tasks as assigned by management.
Requirements
- Bachelor’s degree in relevant field
- 3 years of relevant work experience
- Achieve professional certifications relative to area of expertise, must have and preserve required licenses
- Must possess analytical skills
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Must be able to travel based on client and business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT apprenticeship focusing on helpdesk support and system integration responsibilities in a motivated team. Responsibilities include problem solving, technical guidance, and system management.
Servicedesk Team Worker providing IT support including problem analysis and ticket handling at Axians Germany. Involves customer assistance and collaboration in IT projects.
IT Support Specialist providing day - to - day technical support at Focused Energy in Berlin. Ensuring smooth onboarding, maintaining internal systems, and resolving IT issues in a customer - focused manner.
Technician supporting IT clients in diagnosing and troubleshooting system problems from a distance. Engaging in equipment maintenance and user support activities.
IT Support Manager responsible for Confluent's US IT support and technical operations. Managing ticket queues and ensuring high - quality user support across the organization.
IT Administrator managing digital infrastructure at HÖRMANN Informationssysteme GmbH. Providing First and Second Level Support and configuring IT systems.
IT Administrator ensuring smooth daily operations and supporting cloud infrastructure optimization for sales - driven clients. Collaborating with teams to implement IT solutions in a dynamic environment.
IT Helpdesk Analyst providing high - quality IT support for Insight Investment's San Francisco office. Handling user issues and ensuring timely resolution while maintaining service standards.
Help Desk Operator supporting IT technical requests for clients at Minsait. Responsible for hardware maintenance and network configurations in a hybrid work environment.