Assistant Multi - Unit Manager providing operational support and oversight for retail operations. Key management layer between Shift Managers and Multi - Unit Management ensuring performance metrics accountability.
About the role
- Helpdesk Analyst II providing technical support and troubleshooting for clients at CBIZ, a professional services provider. Responsible for ticket resolution, communication, and documentation.
Responsibilities
- Open tickets and troubleshoot issues to achieve first call resolution metrics.
- Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.
- Troubleshoot and address second level support tickets.
- Utilize general troubleshooting techniques and available resources provided in order to diagnose and resolve issues.
- Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles and other technical documentation.
- Provide routine preventative maintenance tasks as defined by service level agreements.
- Assist with client onboarding projects and other tasks/projects as assigned.
- Strong and consistent communication with internal staff as well as with customers.
- Assist with process improvements and service delivery on a continuing basis.
- Responsible for maintaining relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
- Provide off-hours support for emergency calls as a member of an on-call rotation.
- Perform tasks as assigned by management.
Requirements
- Bachelor’s degree in relevant field
- 3 years of relevant work experience
- Achieve professional certifications relative to area of expertise, must have and preserve required licenses
- Must possess analytical skills
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Must be able to travel based on client and business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
Site IT Support Manager ensuring stable and secure IT operations at Grugliasco headquarters. Leading IT initiatives and collaborating with corporate standards for effective IT management.
Business Unit Manager overseeing material testing labs at viridiusLAB AG in Germany. Leading teams, driving business development, and ensuring operational effectiveness in a dynamic environment.
IT Manager managing M&A IT due diligence and integration for Labcorp in Burlington or Durham, NC. Lead cross - functional teams to ensure timely execution across acquisitions in healthcare sector.
Junior System IT Administrator supporting IT operations in the semiconductor sector. Handling hardware/software inquiries, managing IT assets, and assisting the team with network/server maintenance.
IT Administrator responsible for managing Microsoft Active Directory and Exchange. Engaging in IT projects and supporting datacenter operations in Austria.
IT Support Team Leader overseeing IT support for CMA CGM's UK operations. Managing daily support activities and ensuring excellent customer service for over 500 users.
Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
IT Support Specialist at Slomin’s Inc. providing technical support and managing local servers and cloud productivity solutions. Balancing end - user support with infrastructure management in a family - owned company.