Hybrid Senior Account Manager – Precision Mining

at Caterpillar Inc.

• Job title: Senior Account Manager – Precision Mining
• Job type: Full Time
• Experience level: Senior
• Salary: $147,760 - $221,640 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tucson, United States

About the role

• Senior Account Manager managing customer relationships for Caterpillar mining technologies across North America. Building trust and ensuring technology adoption through customer success.

Responsibilities

• Serve as the primary, trusted point of contact for mine sites adopting new technologies.
• Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.
• Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements.
• Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.
• Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.
• Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
• Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.
• Translate complex technical updates into clear, actionable insights for customers.
• Identify and remove barriers to adoption by aligning internal stakeholders around solutions.
• Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.
• Enable and position dealers for long‑term, sustainable customer support and operational success.
• Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts.
• Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams.
• Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement.
• Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach.
• Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America.
• Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs.
• Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives.
• Assess readiness and identify sites best positioned for future technology adoption waves.
• Support forecasting, pipeline development, and long‑term strategic account planning.

Requirements

• Proven experience in customer-facing sales, account management, or customer success roles.
• Mining industry experience (operations, technology, engineering, or similar).
• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Excellent communication, expectation-setting, and customer engagement skills.
• Strong communicator capable of simplifying technical concepts.
• Self-starter with strong ownership and follow-through.
• Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Strong relationship-building skills, especially with complex customer organizations and channel partners.
• Ability to coordinate across multiple internal groups and dealer networks.
• Organized, proactive, and able to manage multiple moving parts.
• Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement