Intern at Supergasbras supporting business negotiations and client management in the energy sector. Engaging in projects for customer experience and digital transformation.
About the role
- Senior Account Manager managing customer relationships for Caterpillar mining technologies across North America. Building trust and ensuring technology adoption through customer success.
Responsibilities
- Serve as the primary, trusted point of contact for mine sites adopting new technologies.
- Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.
- Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements.
- Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.
- Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.
- Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
- Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.
- Translate complex technical updates into clear, actionable insights for customers.
- Identify and remove barriers to adoption by aligning internal stakeholders around solutions.
- Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.
- Enable and position dealers for long‑term, sustainable customer support and operational success.
- Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts.
- Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams.
- Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement.
- Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach.
- Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America.
- Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs.
- Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives.
- Assess readiness and identify sites best positioned for future technology adoption waves.
- Support forecasting, pipeline development, and long‑term strategic account planning.
Requirements
- Proven experience in customer-facing sales, account management, or customer success roles.
- Mining industry experience (operations, technology, engineering, or similar).
- Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Excellent communication, expectation-setting, and customer engagement skills.
- Strong communicator capable of simplifying technical concepts.
- Self-starter with strong ownership and follow-through.
- Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Strong relationship-building skills, especially with complex customer organizations and channel partners.
- Ability to coordinate across multiple internal groups and dealer networks.
- Organized, proactive, and able to manage multiple moving parts.
- Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
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