Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Technical Customer Service Manager providing full-stack support for B2B clients with AI products. Analyzing technical issues and collaborating with internal teams for improvements.
Responsibilities
- First Point of Contact für KI-Produkte
- Bearbeitung aller Anfragen über alle Ebenen hinweg (1st, 2nd & 3rd Level)
- Analyse von Fehlerbildern und Feedback an das Dev-Team
- Testen neuer Features auf Anforderungen der Kunden
- Erstellung von How-Tos, FAQs und Support-Dokumentationen
Requirements
- mindestens 2 Jahre Berufserfahrung im technischen Kundensupport
- abgeschlossene Ausbildung mit Schwerpunkt IT
- Erfahrung mit Ticket-Management-Tools wie Jira, CRM-Tools wie Salesforce (oder ähnlich)
- SQL-Kenntnisse sind ein Plus
- Freude am Kontakt mit Kunden
- Teamfähigkeit und Spaß an der Entwicklung von Lösungen
- Sehr gute Selbstorganisation und Priorisierung
- Kommunikation in Deutsch (C2) und Englisch (C1) in Wort und Schrift
Benefits
- Flexible & hybride Arbeitszeitmodelle
- 60 Tage pro Jahr Workation in der EU & 2 Tage Social Leave
- Regelmäßige Firmenevents
- Kita-Zuschuss & betriebliche Altersvorsorge
- Corporate Benefits
- Vergünstigte Mitgliedschaft bei EGYM Wellpass & Sportangebote
- Vielfältige Entwicklungsmöglichkeiten
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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