Working student in Tech & Operations for a growing Mental Health Startup focusing on user - friendly digital infrastructure and website support. Collaborating closely with the management team to enhance digital services.
About the role
- Site Director of Fulfillment Operations overseeing day-to-day management of fulfillment center. Responsible for client satisfaction, team leadership, and operational excellence at Cart.com.
Responsibilities
- Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization
- Manage yearly budget and own monthly P&L for assigned site
- Develop Operations Managers and Managers; Develop talent and site succession plans
- Own operational standardization and continuous improvement
- Develop and manage key client relationships at the operations level e.g., Director and Manager of Supply Chain
- Drive high levels of client Satisfaction and employee Engagement
- Act as "trouble shooter" for any hot spots that occur from time to time
- Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
- Build a culture of continuous improvement through execution of Operating Model
- Drive safety, policy, and procedure adherence
- Provide direction and support to direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved
- Maintain a working knowledge of all operational processes
- Interact with senior management while providing updates and solutions on issues about business impact
- Engage with broader team for support to site operations
Requirements
- 7+ years of progressive Operations experience
- Financial/Cost Management and ownership via budget building – $30-$75M in revenue scope
- Experience leading culture improvements and/or transformation
- Experience in Lean and Continuous Improvement methodology
- Proactive, numbers driven and a anticipated planner
- Business Leadership Development experience
- Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
- Wholesale fulfillment experience
- Bachelors Degree
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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