Loan Counselor II counseling borrowers on loan management and alternatives at Carrington Mortgage Services. Evaluating financial information and contacting borrowers through automated and manual calls.
About the role
- Collections Executive promoting and sustaining constructive relationships in YouLend's Credit Operations department. Responsible for handling customer accounts and improving service quality.
Responsibilities
- To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our Credit Operations department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues.
- Be highly reliable, organised, and adaptable
- Have excellent attention to detail and confidence working with data
- Insolvency knowledge
- Entrepreneurial mindset, with strong work ethic and a can-do attitude
- YouLend is very much team-oriented - being a team player is needed
Requirements
- Collections and recoveries understanding (customer contact strategy awareness)
- To provide a first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
- Data input - accurately inputting data across multiple systems
- Previous collections experience
- Bilingual speaker (French, Spanish, German)
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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