Incident Manager responsible for coordinating incident management processes at Computacenter. Collaborating with teams to minimize incident impact and improve service delivery.
About the role
- Providing exceptional technical support for Aerospace products and services. Resolving complex technical issues and improving customer satisfaction in a hybrid work environment.
Responsibilities
- Respond to phone calls and emails requiring Honeywell mechanical technical support.
- Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
- Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
- Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
- Document customer issues in Salesforce.com customer relationship management system.
- Build relationships with customers and internal support teams.
Requirements
- 10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft
- Proficient in reading and understanding Technical Data.
- Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)
- Direct customer-facing support experience
- Bachelor's degree in Engineering or a related field; Master's degree preferred.
- Knowledge of aircraft maintenance and flight operations
- Aerospace business acumen
- Strong analytical and problem-solving skills.
- Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
- Ability to work under pressure
- Strong written and verbal communication skills
- Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
- Ability to work independently with little supervision
- Strong interpersonal skills and ability to form valuable professional relationships
Benefits
- In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
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Job type
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Not specified
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Tech skills
Location requirements
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