Customer Support Engineer interfacing with customers while troubleshooting complex semiconductor equipment issues. Collaborating with the engineering team to implement solutions and assist clients' needs.
About the role
- Tier 2 Floor Support Technician providing advanced technical support for enterprise IT systems and devices. Ensuring seamless technology operations for internal teams and stakeholders.
Responsibilities
- Manage Mobile Device Management (MDM) using Microsoft Intune, including device configuration, compliance, and security
- Install and troubleshoot networked smart devices and related applications through Verizon Portal Access and Microsoft Endpoint Manager
- Configure, support, and troubleshooting Video Teleconferencing (VTC) hardware and software, including room and meeting setups
- Support server moves and configurations, ensuring data integrity, proper network configuration, and minimal downtime during physical relocations
- Track, manage, and resolve IT support tickets using ServiceNow
- Deploy operating systems and applications using SCCM and Pixie Boot, ensuring consistent image builds across multiple devices
- Escalate challenging issues to the appropriate technical teams and act as a liaison between end users and support/escalation teams
- Configure devices, install software, and verify that all systems are operational prior to deployment
- Utilize RSA Console and Active Directory (AD) for authentication, account creation, permissions, and secure access management
- Follow ITIL methodology for change and risk management processes and lifecycle activities
- Maintain and update Standard Operating Procedures (SOPs), guides, and technical documentation
- Configure and implement updates using Universal Management Suite (UMS) for IGEL thin client software running on Linux
Requirements
- 3+ years of experience in IT support, desktop support, or a Tier 2 technical role
- Strong experience with Microsoft Intune, SCCM, Active Directory, and ServiceNow (or similar ITSM tools)
- Experience supporting VTC systems and enterprise endpoint environments
- Demonstrated troubleshooting skills across hardware, software, and network environments
- Knowledge of ITIL best practices and change management principles
- Excellent customer service, communication, and interpersonal skills
Benefits
- full benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Asistente de Desarrollo Web y Soporte Técnico en AED Constructores en Cartagena de Indias. Buscando un profesional en Ingeniería de sistema para unirse a un equipo dinámico y comprometido.
Analista Técnico Corporativo RE Jr in corporate insurance, focusing on risk analysis and client negotiations. Requires deep understanding of insurance products and various systems.
Professional responsible for analyzing corporate risks, enhancing insurance programs, and negotiating proposals at Acrisure. Involvement in engineering risks, liability, and diverse risks analysis.
Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.
Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
Provide technical assistance to computer system users at Interstate. Answer questions or resolve computer problems for employees in person or remotely.
Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.