Technical Support Analyst focused on technical support in B2B and B2E environments. Involvement in Java application maintenance and development with client relationship management.
About the role
- Help Desk Support Analyst providing technical assistance for Global Payments services. Supporting end-users with help desk issues for PC, server or mainframe applications, and hardware.
Responsibilities
- Provides help desk support to end-users for PC, server or mainframe applications, and hardware
- Documents and/or generates CSHD ticket for tracking purposes
- Assists with coordinating relevant groups to initiate prompt issue resolution for High to Critical impact issues
- Provides level one technical support and develop more in depth knowledge by assisting experienced peers
- Verifies systems during and after scheduled outages/ maintenance including screens, web sites and other company managed data for clients
Requirements
- High school diploma or equivalent
- Typically, minimum 2 years relevant exp Help desk, POS terminal experience
- Bachelor's Degree in Computer science or technical field (Preferred)
- Typically, Minimum 4 Years Relevant Exp Help desk; POS Terminal experience (Preferred)
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Managing high - complexity generator plants in energy procurement and sales. Ensuring compliance with regulatory rules in Brazil's energy sector.
Technical Analyst Intern at Amynta Group involved in modern technologies and AI/automation implementation. Engages with cross - functional teams while solving IT challenges.
Bilingual Application Support Analyst providing Tier 1 and 2 application support for TELUS Health. Collaborating across teams to resolve technical issues and enhance client service.
Tier 2 Floor Support Technician managing print services and providing IT support for users. Aiding a team focused on digital transformation and cloud services at TechSur Solutions.
Tier 2 Floor Support Technician providing advanced technical support for enterprise IT systems and devices. Ensuring seamless technology operations for internal teams and stakeholders.
Tier 2 Desk/Floor Support Technician providing advanced technical support for a digital services company. Supporting end - users, administering IT systems, ensuring secure operation of key infrastructure.
IT Support Technician providing help desk support and system management for Red Rock Behavioral Health Services. Troubleshooting, installation, and maintenance of IT systems and equipment.
Electrical Engineering Apprentice in Cummins Power System Business Unit. Developing skills in Electrical Power System Engineering through an apprenticeship and university studies.
Providing exceptional technical support for Aerospace products and services. Resolving complex technical issues and improving customer satisfaction in a hybrid work environment.