Senior Technical Support Engineer at Verily, a healthcare data - driven company. Managing client technical issues and collaborating with developers and operations teams.
About the role
- Incident Manager responsible for coordinating incident management processes at Computacenter. Collaborating with teams to minimize incident impact and improve service delivery.
Responsibilities
- Responsible for overseeing and coordinating the entire incident management process within the organization
- Identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations
- Work closely with various teams to ensure that incidents are effectively managed
- Generate and analyze reports on request management performance, identifying trends and areas for improvement
Requirements
- Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory)
- 6 Months – 3 Year in Service Desk (Calls & Chats / Email / Requests)
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Problem-solving and critical thinking abilities
- Ability to work collaboratively in a team with 24/7 work environment.
Benefits
- No fixed Week Offs
- Professional development
- Opportunities for career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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