Technical Support Analyst focused on technical support in B2B and B2E environments. Involvement in Java application maintenance and development with client relationship management.
About the role
- Tier 2 Desk/Floor Support Technician providing advanced technical support for a digital services company. Supporting end-users, administering IT systems, ensuring secure operation of key infrastructure.
Responsibilities
- Manage enterprise-wide Microsoft 365 and Google Workspace environments
- Administer Active Directory services, including user account management and security groups
- Configure and troubleshoot VDI environments and Citrix implementations
- Provide support for high-priority VIP and Congressional member technical requests
- Deploy and manage mobile devices through MDM platforms
- Reimage Windows-based devices using Microsoft Entra
- Maintain system security by implementing IT best practices
- Create and update technical documentation for end-user support
- Manage firmware updates, routine maintenance, and monitoring for a fleet of 250+ network printers
Requirements
- 3+ years’ experience in desktop support, tier 2/3 IT support, or systems administration
- Strong knowledge of Microsoft 365, Google Workspace, Active Directory, and device management tools
- Experience with Citrix and VDI technologies
- Familiarity with MDM platforms (e.g., Intune, Jamf, Workspace One)
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to support end-users of varying technical ability
- Ability to manage multiple priorities in a fast-paced environment
- Preferred Certifications (Optional): Microsoft Certified: Modern Desktop Administrator Associate, Google Workspace Administrator Certification, CompTIA A+, Network+, Security+, Citrix Certified Associate – Virtualization (CCA-V)
- Education Associate or bachelor’s degree in information technology, Computer Science, or related field (preferred)
Benefits
- full benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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