Business Systems Support Analyst supporting CRM and finance systems at Culligan. Responsible for user support, data accuracy, and stakeholder relationships.
About the role
- Technical Support Analyst focused on technical support in B2B and B2E environments. Involvement in Java application maintenance and development with client relationship management.
Responsibilities
- Maintain and enhance applications using Java, with a focus on Spring Boot, Spring Data, Spring Security, Java EE, and design patterns;
- Provide high-level technical support and customer service for business clients (B2B) and enterprise environments (B2E);
- Deliver advanced technical support following established policies, processes, and procedures;
- Analyze, resolve, and follow up on clients' technical inquiries, proposing workarounds when necessary;
- Identify continuous improvement opportunities, implement adjustments, and recommend service delivery enhancements;
- Take responsibility for small projects and support the development of less-experienced team members;
- Manage client issue records, propose solutions, and escalate complex cases to higher support levels;
- Develop and maintain long-term client relationships, ensuring timely responses.
Requirements
- Fluent in English;
- Advanced Spanish;
- Basic to intermediate knowledge of SQL;
- Familiarity with consuming APIs (POST, GET);
- Basic programming knowledge, regardless of language;
- Basic to intermediate experience with Splunk;
- Previous experience in technical support and B2B support;
- Effective communication and conflict resolution skills;
- Ability to work in a team and lead small projects.
Benefits
- Multi-benefits card – choose how and where to use it.
- Scholarships for Undergraduate, Graduate, MBA, and language courses.
- Certification incentive programs.
- Flexible working hours.
- Competitive salaries.
- Annual performance review with a structured career plan.
- Opportunity for international career mobility.
- Wellhub and TotalPass.
- Private pension plan.
- Childcare assistance.
- Medical insurance.
- Dental insurance.
- Life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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