Hybrid Mid-Level Technical Support Analyst

at GFT Technologies

• Job title: Mid-Level Technical Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Java, Splunk, Spring, Spring Boot, SpringBoot, SQL
• Location requirements: Hybrid, Barueri, Brazil

About the role

• Technical Support Analyst focused on technical support in B2B and B2E environments. Involvement in Java application maintenance and development with client relationship management.

Responsibilities

• Maintain and enhance applications using Java, with a focus on Spring Boot, Spring Data, Spring Security, Java EE, and design patterns;
• Provide high-level technical support and customer service for business clients (B2B) and enterprise environments (B2E);
• Deliver advanced technical support following established policies, processes, and procedures;
• Analyze, resolve, and follow up on clients' technical inquiries, proposing workarounds when necessary;
• Identify continuous improvement opportunities, implement adjustments, and recommend service delivery enhancements;
• Take responsibility for small projects and support the development of less-experienced team members;
• Manage client issue records, propose solutions, and escalate complex cases to higher support levels;
• Develop and maintain long-term client relationships, ensuring timely responses.

Requirements

• Fluent in English;
• Advanced Spanish;
• Basic to intermediate knowledge of SQL;
• Familiarity with consuming APIs (POST, GET);
• Basic programming knowledge, regardless of language;
• Basic to intermediate experience with Splunk;
• Previous experience in technical support and B2B support;
• Effective communication and conflict resolution skills;
• Ability to work in a team and lead small projects.

Benefits

• Multi-benefits card – choose how and where to use it.
• Scholarships for Undergraduate, Graduate, MBA, and language courses.
• Certification incentive programs.
• Flexible working hours.
• Competitive salaries.
• Annual performance review with a structured career plan.
• Opportunity for international career mobility.
• Wellhub and TotalPass.
• Private pension plan.
• Childcare assistance.
• Medical insurance.
• Dental insurance.
• Life insurance.