CSR role connecting veterinary clinics with pet aftercare services. Building relationships, handling pets, and managing service delivery.
About the role
- As a Sr. IT Customer Support Specialist, you provide technical support and customer service at Honeywell. Drive IT service delivery and lead a support team in Shreveport or Baton Rouge, LA.
Responsibilities
- Play a pivotal role in providing world-class customer service and technical support
- Responsible for resolving complex technical issues, leading a high-performing support team
- Driving customer satisfaction and contributing to our commitment to customer success
- Report directly to our Sr. IT Customer Support Supervisor
- Work out of our Shreveport or Baton Rouge, LA location on a hybrid work schedule
- Support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites
- Participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers, and IT business partners
- Provide oversight and management of our critical IT services using consistent standards and industry best practices
- Provide input on the design, development, and support needed to advance key transformation-based programs, projects, and system upgrades
Requirements
- Minimum 3 years of IT experience with increasing technical and operational responsibilities
- Minimum 3 years of experience supporting IT Infrastructure, Desktop and Site based IT Services
- Minimum 3 years of experience working with contracting, managed service and third parties (internal and external)
- Minimum 3 years of experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects.
- Minimum 3 years of experience managing and support IT sites and providing service at the in environments with greater than 1,000 end-users
- Bachelor’s degree in technical degree or business
- Strong communication and customer service and support skills
- Ability to listen and to communicate effectively in proactive manner at all levels of the organization
- Ability to work under pressure with a strong business acumen and customer centric focus Excellent Interpersonal and communication Skills
- Ability to function in a collaborative environment with business clients
- Ability to take proactive steps in managing problems
- Facts oriented approach, problem-solving mentality, critical thinker
- Solid understanding of infrastructure and business support related experience in Honeywell is a plus
- Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome for Honeywell with the ability to deliver complex information to diverse audiences
- Ability to provide clear and concise reporting
- A high degree of knowledge and experience supporting critical IT service and support at very large sites (>250 people) or environments including deemed as business critical Knowledge of security concepts, standards and processes
- Six Sigma certified and ITIL certification is a plus
- Must be a US Citizen due to contractual requirements.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative handling compassionate aftercare services for pets at Gateway Services. Building relationships with veterinary clinics and ensuring exceptional service to pet parents.
Customer Service Representative offering essential support to clients and branch operations at Mygrant Glass. Managing orders, accounts, and customer interactions with professionalism and detail.
Customer Support Specialist delivering exceptional support in Dutch for salon clients while fostering salon satisfaction and loyalty. Join a fast - growing beauty - tech company simplifying salon operations in Europe.
Customer Service Representative engaging with customers via calls, chats, and emails for SkillMatch Solutions. Seeking passionate individuals who love sports and enjoy customer service roles in a hybrid or remote setting.
Customer Service Representative answering calls and emails, supporting guest experience at Frost Science museum. Performing office duties and assisting with sales and events as needed.
CSM Leader managing customer success operations for finance solutions provider. Ensuring revenue retention and growth through outstanding customer loyalty and strategic management.
Customer Care Supervisor leading a team to enhance customer experience across Chat, Ticket, and Voice for Bosta's logistics services.
Customer Support Specialist guiding landowners through onboarding and supporting them in verification events. Collaborating with technical teams to ensure accurate project logging.
Solution Support Specialist resolving technical issues and supporting implementation activities for Konica Minolta's solutions. Involves collaboration with internal teams and providing technical expertise.