Customer Service Representative ensuring service quality and operational reliability for customers through order follow - ups and daily interfaces with sales teams. Administrative management and ERP data analysis as key responsibilities.
About the role
- Design and deliver training programs to enhance employee capabilities at Honeywell. Focus on Building Management Systems and customer experience in a hybrid work environment.
Responsibilities
- Design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences.
- Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.
- Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
- Keep records of all trained participants along with up-to-date contact details using the MYHBU LMS platform.
- Ensure that regular training updates are carried out in conjunction with engineering & offering management.
- Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately.
- Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.
Requirements
- Technical Degree in electrical / electronic engineering or similar discipline.
- Software / PC programming experience desirable.
- 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)
- 5 years’ or more experience in the Installation / Configuration / Programming of Building Management Systems (BMS)
- Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.
- Electrical or Electronics Engineering background
- Building Management Systems
- Saia Burgess Controls (SBC) (Beneficial)
- Centraline by Honeywell Experience (Beneficial)
- Niagara (Beneficial)
- Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.
- English and French are required, any additional European language is a high plus
Benefits
- Hybrid work schedule
- Training development opportunities
- Professional development programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Commercial Customer Service Coordinator at Greylock Insurance assisting customers with policy inquiries and ensuring satisfaction. Responsible for a range of functions in support of the insurance agency.
Operations Support Specialist working on Vehicle Support team managing lending portfolio for defi SOLUTIONS. Contributing to financial outcomes defined by client objectives in a high - volume office setting.
Head of Customer Experience responsible for SAP customer lifecycle management within AGILITA. Leading teams, customer strategies, and service quality in an innovative environment.
Head of Customer Experience at AGILITA managing Customer Lifecycle and leading teams in SAP solutions. Working closely with leadership and various departments to ensure service quality and customer satisfaction.
Customer Service role in a prominent European label manufacturing company handling order processing and client communication. Collaborate with multiple departments for optimal customer support.
Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
Customer Service Specialist at Zurich Cover - More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
Production Support Analyst managing and resolving incident tickets in a production environment. Collaborating with teams to ensure timely issue resolution and proactive monitoring.
Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.