Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
About the role
- Design and deliver training programs to enhance employee capabilities at Honeywell. Focus on Building Management Systems and customer experience in a hybrid work environment.
Responsibilities
- Design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences.
- Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.
- Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
- Keep records of all trained participants along with up-to-date contact details using the MYHBU LMS platform.
- Ensure that regular training updates are carried out in conjunction with engineering & offering management.
- Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately.
- Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.
Requirements
- Technical Degree in electrical / electronic engineering or similar discipline.
- Software / PC programming experience desirable.
- 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)
- 5 years’ or more experience in the Installation / Configuration / Programming of Building Management Systems (BMS)
- Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.
- Electrical or Electronics Engineering background
- Building Management Systems
- Saia Burgess Controls (SBC) (Beneficial)
- Centraline by Honeywell Experience (Beneficial)
- Niagara (Beneficial)
- Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.
- English and French are required, any additional European language is a high plus
Benefits
- Hybrid work schedule
- Training development opportunities
- Professional development programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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