Sales Administrator ensuring accurate processing of customer orders and deadlines while supporting sales engineers. Focused on quality and customer satisfaction within a hybrid work environment.
About the role
- Benefits Workforce Administration Specialist at West Virginia University providing support for employee benefits and resolving complex inquiries. Focusing on health and assistance related to various insurance needs.
Responsibilities
- Serve as a subject matter expert in employee benefits
- Provide assistance to employees, retirees, and surviving dependents on all aspects of health and insurance
- Resolve complex cases (Tier 2) received through various channels
- Use case management tools to respond and track inquiries
- Accountable for timely resolution and escalation of incoming inquiries
- Demonstrate service excellence when enrolling new hires or assisting existing employees
- Explain rules, policies, and regulations concerning various enrollments
- Identify and input change-in-status forms into the PEIA database system
- Ensure enrollment with flexible spending account vendor
- Coordinate the annual open enrollment process
- Review forms for accuracy and notify appropriate vendors
- Process name and address changes in PEIA and other benefit vendors
- Research billing deductions and resolve identified issues
- Calculate premiums due for late enrollment forms
- Review transfer of benefits for state agency transfers
Requirements
- Bachelor’s degree
- Minimum of one (1) year of experience in employee benefits
- Demonstrated experience in Microsoft Office applications (Excel, Word, PowerPoint, Access)
- Experience with human resources information systems, preferably Oracle
- Any equivalent combination of related education and/or experience will be considered.
Benefits
- 37.5-hour work week
- 13 paid holidays
- 24 annual leave (vacation) days per year
- 18 sick days per year
- Range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Eligibility to continue health insurance
- Other retiree perks
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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