Manager overseeing payroll operations across APAC for Warner Bros. Discovery, ensuring compliance and timely delivery for 2,300+ employees. Leading a team and driving payroll strategy aligned with business objectives.
About the role
- HR representative managing high-volume call centre operations for Shared Health in Manitoba. Responsible for resolving payroll and recruitment inquiries and maintaining productivity targets.
Responsibilities
- Responsible for working in a high-volume call centre and processing environment.
- Interacts with employees and other internal and external parties via email or telephone providing information and resolving issues related to benefits, payroll and recruitment.
- Works to resolve complaints while achieving set productivity targets.
- Adheres to all applicable policies and procedures as provided for under applicable legislation, union and non-union guidelines including the varied processes in multiple collective agreements across multiple sites and differing legal entities.
- Provides support for over 36,000 staff working across Manitoba with anticipated growth.
Requirements
- Minimum three (3) years of experience working with a computerized Payroll/HRIS system required.
- Experience working in SAP, SuccessFactors and Ivanti preferred.
- Previous call centre experience is preferred.
- Complete high school education, Manitoba standards, required.
- Successful completion of the Canadian Payroll Association, Payroll Compliance Practitioner (PCP) or equivalent education required.
- Must have excellent interpersonal and customer service skills including active listening to assist customers.
- Excellent English communication skills, verbal and written required.
- Must be able to prioritize work flow, complete multiple tasks, manage time and work independently.
- Solid track record of exceeding productivity and quality goals.
Benefits
- Work Arrangement: Hybrid
- 7.5 daily hours
- Annual base hours: 1950
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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