Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Customer service representative handling inquiries via phone and email. Resolving complaints and ensuring customer satisfaction in a hybrid work setting.
Responsibilities
- Handle customer inquiries by telephone and/or email and/or in person
- Troubleshoot and resolve customer complaints
- Ensure responses to inquiries are completed timely
- Maintain accurate records
Requirements
- Required High School Diploma or GED
- 6 months of Customer Service in a customer facing role
- Knowledge of principles and processes for providing customer service
- Ability to handle many tasks simultaneously
- Strong written and verbal communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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