Hybrid Support Specialist – Major Accounts

at Alberta Blue Cross

• Job title: Support Specialist – Major Accounts
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Edmonton, Canada

About the role

• Support Specialist managing major accounts for Alberta Blue Cross. Building and sustaining relationships with large group customers and their advisors in Edmonton.

Responsibilities

• Present and negotiate renewals, ensuring a balance between financial viability and the needs and expectations of our valued customers.
• Follow up and ensure proper documentation and implementation of renewal action.
• Assemble an annual review of plan design changes, plan member activity and financial information on a three (3) year basis to be presented with the renewal.
• Plan for and attend in-person quarterly meetings with clients.
• Assist and coordinate Requests for Proposals (RFPs) ensuring compliance to specifications, liaise with all parties, ensure information provided is current and accurate.
• Lead enrollment and change activities of new and existing major accounts using a project management approach.
• Ensure an effective, high level of scheduled service to customers in Edmonton and surrounding areas.
• Strategize with group clients to assess and identify organizational wellness and benefits priorities and pain points.
• Research and propose Alberta Blue Cross solutions.
• Document meetings to confirm discussion and follow up as required.
• Lead or assist with benefit presentations to existing and potential customers.
• Communicate directly with our customers about new or expanding products, services, or process changes within Alberta Blue Cross.
• Investigate escalated eligibility and claim inquiries and ensure prompt follow-up with plan sponsor.
• Oversee eligibility data exchange processes between plan sponsors and Alberta Blue Cross.
• Monitor major accounts for opportunities for value added services and new lines of benefit.
• Maintain Major Account contract and service files.
• Attend group department meetings, conferences and sales related functions as required.

Requirements

• A wealth of group benefits-related experience that includes all facets of Flexible Extended Health, Dental, Disability and Life, and Wellness benefit plan solutions.
• Strong interpersonal skills that allow you to easily liaise with plan sponsors, consultants, advisors, underwriters, and teams within Alberta Blue Cross.
• High attention to detail and mastery of the art of organization.
• Professionalism and excellence in sales ability and presentation skills.
• A desire to learn and grow your knowledge and skill set through industry educational courses.

Benefits

• We value diversity
• Career growth opportunities