Collections Specialist responsible for contacting clients and collecting outstanding payments. Working with a global team at allnex to maintain trustful relationships and meet payment targets.
About the role
- Collections Senior Associate for Capgemini, negotiating repayments for overdue accounts while communicating directly with clients. Requires strong negotiation skills and prior collections experience.
Responsibilities
- Contact customers via phone, email, or letters to collect outstanding debts
- Negotiate repayment plans and settlements in accordance with company policies
- Maintain accurate records of all communications and payment arrangements
- Follow up on broken promises to pay and escalate unresolved cases
- Maintain compliance with debt collection laws and company procedures
- Meet or exceed daily and monthly collection targets
Requirements
- Excellent English communication skills with customer centricity
- Must have the ability to negotiate to drive collections efficiently
- Team player with a positive attitude
- 2-3 years Collections experience, preferably in banking/cards LOB
- College graduate
Benefits
- Work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices
- Willing to work Australian business hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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