Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
About the role
- As a Collections Senior Process Associate, manage complex customer accounts while ensuring timely collections. Join Genpact, a leader in advanced technology services and solutions.
Responsibilities
- Work closely with Team leader and Team members
- Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
- Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings)
- Validates reasons for delinquency using appropriate sources of internal / external information
- Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
- Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
- Prepare and process accounts reconciliation in communication with external / internal customers
- Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
- Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
- Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
- Process shifting of uncollectable items for legal actions / ensure processing of write-offs
- Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases
- Manage complex customer accounts
- Acts as a buddy of new joiners during business specific training, shadowing
- Is the second voice collector within the team on escalated, aged items
- Run existing reports on a daily, weekly, and monthly basis
- Improve & maintain reports based on the I2C standards
- Learn and develop soft and hard skills based on Genome Profile setup
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs
- Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
- Have a controllership overview of the dunning cycle/letters
- Validate that reports meet risk & financial requirements
- Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department
- There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities
- Accomplish all responsibilities in line with client compliance and integrity requirements
- Create, update, revise, and submit standard operating procedures for approval
- Follow the training plan set by management, complete it on time, and highlight potential risks for delays
- Act as a backup or cross-trained for another process or scope of work
Requirements
- Full professional knowledge of Polish, min. C1
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment
- Ability to work under pressure in a dynamic environment
- Microsoft Office proficiency, especially Excel
- Cash collection skills, with detail orientation
- Basic financial analysis skills
- Ability to be hardworking and to think “outside the box”
- Interpersonal and teamwork skills
- Verbal and written communication skills
- Problem solving
- Cultural awareness in a diverse and international environment
- Thirst for learning
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Credit and Collections Manager overseeing credit granting and risk management over financial data. Collaborating with sales and finance teams while managing customer credit evaluations and collections.
Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer - focused approach.
Chargé de gestion et recouvrement managing client relationships and payments in Guadeloupe. Responsible for client follow - ups, dispute management, and administrative tasks within a dynamic team.
Analista de Crédito e Cobrança PL managing accounts receivable and supporting credit processes. Collaborating with teams to minimize delinquency and enhance financial flows in Soprano.
Director of Billing & Collections managing billing and collections operations for McCarthy Tétrault, a leading Canadian law firm. Requires 10+ years in billing and collections, leading multi - office teams.
Account Collections Coordinator handling credit card disputes for Royal Caribbean. Involves managing receivables from unpaid cruise reservations and collaborating with internal teams.
Early - Stage Collections Specialist managing borrower loan situations for Carrington Mortgage Services. Evaluating borrowers’ options, negotiating payment arrangements, and providing financial guidance.
Credit Recovery Agent ensuring financial stability through effective management of client portfolios and communication with customers. Collaborating with administrative and legal teams to resolve issues effectively.
Collections Supervisor optimizing account recovery strategies at PayJoy. Collaborating with internal teams and external agencies for effective debt management in Brazil.