Senior Manager overseeing collections and receivables analytics for Uniphore, a leading AI - native enterprise solution. Driving cash recovery and process improvements in a fast - paced environment.
About the role
- Insurance Collections Coordinator handling insurance follow ups for outstanding balances in healthcare. Demonstrating excellent customer service and ensuring timely account payments for claims.
Responsibilities
- Handle insurance follow up for outstanding balances
- Ensure timely and accurate account payment
- Demonstrate excellent customer service to patients, healthcare professionals, and insurance carriers
- Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
- Follow-up on unpaid, recouped payments, and underpaid claims
- Resolve issues with nonpayment of invoices due to insurance problems
- Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
- Maintain patient demographic information and data collection systems
- Research and respond to insurance companies and governmental payers regarding collection issues and problems
- Contact patients and Physician’s offices as well as insurance companies to expedite claims processing
Requirements
- 1+ years of Healthcare Insurance related experience
- Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
- Must be able to commute to the Monroeville, PA office
- Insurance billing or collections experience (preferred)
- Customer service in a healthcare environment (preferred)
- Experience working in a healthcare reimbursement system (preferred)
- Effective customer service skills that shows ability to work in a team environment (preferred)
- Attention to detail (preferred)
- Ability to utilize analytical skills (preferred)
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail (preferred)
- Ability to communicate with clientele in a professional manner; both verbally and written (preferred)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Financial specialist ensuring company liquidity through advanced credit and collections analysis. Engaging with business areas to mitigate risks and align practices with corporate guidelines.
Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.