Customer Experience Intern assisting in software configurations and customer support tasks. Engaging in training and collaboration within a global team.
About the role
- Operations & Customer Support role in a health tech startup focused on preventive medicine and health data access management. Collaborate in a dynamic environment to deliver customer service and administrative support.
Responsibilities
- Responsible for payment transactions, including timely processing
- Support with monthly closings and general financial tasks
- Handling expense claims, including accurate documentation
- Assist with the organization and administration of the employee lifecycle (onboarding, offboarding, contract changes, etc.)
- Prepare monthly payroll runs for all employees
- Maintain and monitor the time tracking system
- Process vacation requests, sick leave notifications, and other administrative HR matters
- Provide support and advice to customers via email, Intercom, and phone
- Identify automation opportunities for recurring customer inquiries
Requirements
- German and English, both written and spoken; French is a plus
- Completed commercial apprenticeship (KV) or a similar qualification
- Work experience in administrative or support office roles is an advantage, especially in HR, accounting (Abacus), or customer service
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Good communication skills, both written and verbal
- Independent work style as well as the ability to work in a team
- Positive attitude, proactive approach, and willingness to take on new challenges
Benefits
- Join an innovative company in the healthtech sector
- Flat hierarchy and a young, dynamic team
- Close collaboration with experienced entrepreneurs — learn directly from the best
- Challenging and varied responsibilities
- Flexible working hours and remote work days
- Modern workplace with a roof terrace and 360-degree view, only 5 minutes from Winterthur train station
- Free access to state-of-the-art preventive medical services — directly within the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Manager providing operational support and enhancing service processes for a member - based online organic supermarket. Managing member inquiries and feedback to improve service quality.
Customer Service Representative helping customers navigate financial services and banking issues. Engaging in problem - solving and providing support in a supportive team environment.
Customer Support Specialist assisting clinicians with Lyrebird's technology. Ensuring timely resolutions and aiding clinicians in navigating documentation tasks while building trust and confidence.
Customer Service Banker being first point of contact for BNZ customers. Flexibility in a casual environment with opportunities to learn and grow in banking.
Retail Sales Consultant providing exceptional in - store customer service for Telstra. Empower customers through tailored solutions and ongoing tech training within an iconic Australian brand.
Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
Application Support Specialist handling the intake, review, and processing of permits. Delivering customer - focused service and ensuring accuracy in application processes.
Customer Service & Back - Office role supporting B2C operations in a sustainable startup. Engaging with customers, managing online shop and ensuring efficient daily operations.