Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Operations & Customer Support role in a health tech startup focused on preventive medicine and health data access management. Collaborate in a dynamic environment to deliver customer service and administrative support.
Responsibilities
- Responsible for payment transactions, including timely processing
- Support with monthly closings and general financial tasks
- Handling expense claims, including accurate documentation
- Assist with the organization and administration of the employee lifecycle (onboarding, offboarding, contract changes, etc.)
- Prepare monthly payroll runs for all employees
- Maintain and monitor the time tracking system
- Process vacation requests, sick leave notifications, and other administrative HR matters
- Provide support and advice to customers via email, Intercom, and phone
- Identify automation opportunities for recurring customer inquiries
Requirements
- German and English, both written and spoken; French is a plus
- Completed commercial apprenticeship (KV) or a similar qualification
- Work experience in administrative or support office roles is an advantage, especially in HR, accounting (Abacus), or customer service
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Good communication skills, both written and verbal
- Independent work style as well as the ability to work in a team
- Positive attitude, proactive approach, and willingness to take on new challenges
Benefits
- Join an innovative company in the healthtech sector
- Flat hierarchy and a young, dynamic team
- Close collaboration with experienced entrepreneurs — learn directly from the best
- Challenging and varied responsibilities
- Flexible working hours and remote work days
- Modern workplace with a roof terrace and 360-degree view, only 5 minutes from Winterthur train station
- Free access to state-of-the-art preventive medical services — directly within the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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