Field Service & Technical Sales Specialist for Prescott’s, ensuring operational uptime of medical equipment in South and Southeast England.
About the role
- Consultant managing Salesforce functional business analysis for Cardinal Health. Liaising between business and IT to optimize processes and enhance user experience.
Responsibilities
- Functional requirements development and ownership
- Work with stakeholders to understand business requirements, map key processes, understand pain points
- Assess and improve upon potential business processes that need review to more efficiently migrate to Salesforce.com
- Work closely with IT team to act as the voice of the customer and provide feedback on requirements and functionality
- Support the business by applying cross functional subject matter expertise of business processes, systems, and integration to facilitate continuous improvement and innovation
- Coordinate with the Salesforce admin team to design the functionality in SFDC
- UAT testing management and hypercare support
- Work closely with development team and core project team to produce product documentation including user guides, test scripts, and internal/external materials
- Ability to describe complex concepts with the appropriate amount of detail based on audience
- Support the field in answering questions. Provide key details to learning business partner for training materials related to functionality
- User adoption management
- Develop strategies and plans to drive end user adoption and optimization
- Manage KPI and tools supporting change management and user adoption, providing a clear picture to stakeholders on change process and continued focal areas that may need additional support
- Ability to describe complex concepts with the appropriate amount of detail based on audience
- Capturing key details of the process and work with training to incorporate into user guides that support the end user experience and training strategy
- Training change network to become subject matter experts and provide support to them as they work to train the business end users
Requirements
- Bachelor's degree in related field, or equivalent work experience, preferred
- 5+ years of general business experience, preferred
- 2+ years experience working within Salesforce.com, preferred
- Salesforce Administrator or other relevant certification, preferred
- Experience with Salesforce.com implementation, configuration and/or optimization, preferred
- Ability to align CRM functionality with business goals
- Experience contributing to long-term strategy and execution
- Ability to work cross-functionally to understand and improve business processes and determine the functional requirements
- Project management experience (formal or informal)
- KPI tracking and reporting for adoption and optimization
- Ability to influence and negotiate across teams
- Strong communication and presentation skills
- Problem solving and process identification skills, preferred
- Ability to travel up to 25%
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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