Senior Operations Supervisor responsible for scheduling and coordinating personnel and resources in the Medical Device sector. Fostering quality improvement in a production environment with an emphasis on operational excellence.
About the role
- Fraud Intake Coordinator working from home for Capital One to handle fraud and disputes. Requires customer service experience and effective communication abilities.
Responsibilities
- Work from Home - Fraud Intake Coordinator for Fraud & Disputes Operations Inbound
- Demonstrate ability and willingness to learn
- Strong attention to detail and positive attitude
- Strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Maintain dependable attendance with sufficient reliable private internet connection
Requirements
- High school diploma, GED or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- At least 3 years of customer service or call center experience (preferred)
- At least 6 months of experience in the financial industry (preferred)
- At least 1 year of Fraud or Disputes experience (preferred)
Benefits
- Medical, Dental, Vision, Prescription coverage
- Day 1 Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance as well as Disability
- Disability Insurance
- 401 K and Stock Purchase Plan
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