Multimedia Content Reviewer ensuring content accuracy for various multimedia products at Welocalize. Localizing and adapting content while being a cultural ambassador for targeted languages.
About the role
- Content Design Director overseeing customer experiences and driving design strategy for Capital One. Collaborating with design, research, and tech teams on high-impact projects.
Responsibilities
- Oversee the customer and associate facing experiences that help make our biggest business thrive.
- Collaborate deeply with our design and research teams and Product and Tech leadership
- Lead high-impact, highly complex projects and define and drive design strategy
- Use quantitative and qualitative testing to ensure our content meets the needs of all users.
- Provide guidance, direction and mentorship to other design roles.
- Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.
- Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends.
- Share insights around technical advances and data capabilities that could influence outcomes.
- Connect the dots across teams, portfolios, platforms and LOBs.
Requirements
- At least 8 years of experience in a content design, strategy, or UX writing
- 10+ years of experience in a content design, strategy or UX writing preferred
- 8+ years of experience working with and contributing to an existing design system
- Experience in a design toolkit that spans content design, product design, service design and design strategy
- Experience leading high-impact, highly complex projects from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
- Expertise with design and prototyping tools such as Figma
- Track record of effectively guiding, mentoring, growing and inspiring design teams
- Proficiency in business case development, grounding product and user experience decisions to business value
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations.
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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