Hybrid Director, Content Design – Core Card Experiences

at Capital One

• Job title: Director, Content Design – Core Card Experiences
• Job type: Full Time
• Experience level: Lead
• Salary: $230,400 - $263,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, McLean, United States

About the role

• Content Design Director overseeing customer experiences and driving design strategy for Capital One. Collaborating with design, research, and tech teams on high-impact projects.

Responsibilities

• Oversee the customer and associate facing experiences that help make our biggest business thrive.
• Collaborate deeply with our design and research teams and Product and Tech leadership
• Lead high-impact, highly complex projects and define and drive design strategy
• Use quantitative and qualitative testing to ensure our content meets the needs of all users.
• Provide guidance, direction and mentorship to other design roles.
• Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.
• Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends.
• Share insights around technical advances and data capabilities that could influence outcomes.
• Connect the dots across teams, portfolios, platforms and LOBs.

Requirements

• At least 8 years of experience in a content design, strategy, or UX writing
• 10+ years of experience in a content design, strategy or UX writing preferred
• 8+ years of experience working with and contributing to an existing design system
• Experience in a design toolkit that spans content design, product design, service design and design strategy
• Experience leading high-impact, highly complex projects from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Track record of effectively guiding, mentoring, growing and inspiring design teams
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.