Director of Global Sales Administration & Operations ensuring tools, training, and global standards for Mastercard's sales team. Managing processes, priorities, and team success in a global environment.
About the role
- Claims Operations Supervisor at Capgemini leading an administrative team to enhance customer experience and operational efficiency. Overseeing team performance, compliance, and employee development in a hybrid workplace.
Responsibilities
- Responsible for leading, managing, and supporting assigned administrative team to effectively service internal and external customers
- Responsible for continuous improvement of customer experience, business results, compliance, and employee development
- Monitors all aspects of team performance, including but not limited to, customer experience, work product quality and coordination, workload and inventory efficiency, attendance, and compliance with established company and regulatory guidelines
- Responsible for individual employee development through regular performance reviews with improvement plans, skill coaching, progress tracking, feedback, and discipline
- May be responsible for supervising inbound/outbound calls and for overseeing distribution of mail and other documents to appropriate individuals in the organization
- Interacts with customers, vendors, and other internal departments to investigate and resolve technical processing and financial transaction issues
- Addresses customer escalations and works to resolve them directly, or route to the appropriate contacts for resolution
- Evaluates reports, trends, and results to identify and take action to improve business outcomes
- Creates, updates, and maintains operational reports as required
- May create and deliver presentations to immediate leadership team as well as key stakeholders in other business units
Requirements
- Techincal Apitude - Intermediate (4-6 Years)
- Microsoft Office - Intermediate (4-6 Years)
- Adaptable and flexible to new technology - Entry Level (1-3 Years)
- Excellent written and verbal Communication - Advanced
- Problem Solving and Decision Making Skills - Intermediate
- Conflict Resolution Skills - Intermediate
- People Management - Intermediate
- Listening Skills - Advanced
- Customer Service Skills - Intermediate
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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