Sales Administrator ensuring accurate processing of customer orders and deadlines while supporting sales engineers. Focused on quality and customer satisfaction within a hybrid work environment.
About the role
- Customer Account Administrator managing customer accounts and billing resolution for Canadian Fiber Optics. Collaborating with finance and ensuring accurate account management in a hybrid work environment.
Responsibilities
- Account Monitoring: Continuously monitor customer accounts for discrepancies, errors, or issues, ensuring swift resolution and accurate account management.
- Billing Accuracy: Review daily billing schedules for appointments and ensure all charges are accurate.
- Delinquency: Process and manage monthly delinquent and bad debt accounts in accordance with company policies and procedures.
- Payment Issue Resolution: Handle payment reversals, resolve escalated payment method issues, and provide timely solutions for customers experiencing billing concerns.
- Escalation Management: Take ownership of escalated customer issues, particularly related to payment methods and billing discrepancies.
- Collaboration with Finance: Assist the Finance team with various billing-related tasks, reporting, and reconciliations as needed.
- Business & Special Accounts Management: Oversee and manage business accounts, including the setup of billing information and collaboration with the Accounts Payable (AP) department.
Requirements
- A minimum of 2 years in customer service, billing, accounts administration, or a similar role.
- Experienced working in industries such as telecommunications, utilities, or services where account management is crucial is preferred.
- Ability to interact effectively with customers and colleagues, demonstrating empathy, patience, and a genuine desire to serve.
- Proficient in identifying and resolving issues efficiently, utilizing analytical thinking and creative problem-solving techniques.
- Excellent verbal and written communication skills in English, enabling clear and concise communication with customers and team members.
- Enjoyment of working in a team-oriented, collaborative environment, contributing positively to team dynamics and achieving common goals.
- Exceptional organizational skills, including the ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
- Strong proficiency in Microsoft Excel/Word and general computer skills, facilitating efficient work processes and documentation.
- Ability to organize work efficiently, set priorities, and meet deadlines, ensuring tasks are completed effectively and on time.
- Maintain an outgoing, positive attitude, fostering a supportive and engaging work environment and enhancing customer interactions.
Benefits
- competitive wages – including strong commission-based compensation
- many opportunities to learn and grow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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