Administration Mitarbeiter supporting the General Manager at Köln/Bonn Airport for Autogrill. Working on cash management, analyses, and collaborating with F&B departments.
About the role
- Transport Administrator ensuring CMA CGM customers receive best service in transport matters. Engaging with customers, resolving issues, and managing transport administration with accuracy.
Responsibilities
- Be a trusted and reliable first point of contact for stakeholders, for any transport-related matters.
- Build and manage strong working relationships with Customers, suppliers and internal customers.
- Managing and resolving any Transport-related issues that arise, e.g. updating customers of late and/or failed transport, co-ordinating between haulier and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.
- Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues that may arise.
- Proactively engaging with customers, e.g. providing quotes, managing bookings, resolving any issues (e.g. invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.
- General transport administration, e.g. logging, monitoring and analysis of issues, bookings, costs and service levels.
- Working with our Transport systems and database, ensuring information and data is managed with high levels of accuracy and attention to detail.
- Working with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly.
Requirements
- Demonstrable experience in a Customer Service and Administration based working environment, with the ability to build rapport and provide a proactive and solutions-focused service.
- Experience within the Transport and Logistics industry would be great, but it is not essential.
- Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
- Strong Administration skills, with knowledge and experience of working with high volumes of data and information, IT Systems and bespoke software, as well as MS Office applications.
- A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment.
- A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution.
- Strong analytical skills, with the ability to identify root-cause issues and propose solutions.
- Flexibility in your approach, ability to respond positively and proactively to differing customer requirements.
Benefits
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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