Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
About the role
- Customer Service Sr. Analyst ensuring exceptional client experience at Campari Group by managing orders efficiently and collaborating with internal and external teams
Responsibilities
- Garantizar una experiencia excepcional al cliente mediante la gestión eficiente de pedidos
- Realizar reuniones periódicas con clientes para alinear previsiones
- Monitorear niveles de servicio (fill rate, OTIF, OOS)
- Proponer e implementar iniciativas de mejora continua
Requirements
- Título universitario en Administración, Comercio Internacional, Ingeniería o carreras afines
- Mínimo 3 años de experiencia en atención al cliente, supply chain o comercio exterior
- Idiomas: Español e inglés (intermedio/avanzado)
- Herramientas: SAP, Excel avanzado, Power BI (deseable)
Benefits
- Garantizar una experiencia excepcional al cliente mediante la gestión eficiente de pedidos
- Supervisar agentes de aduana y operadores logísticos
- Controlar y validar documentos fiscales y logísticos
- Asegurar el cumplimiento de políticas internas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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