Customer Service Sr. Analyst ensuring exceptional client experience at Campari Group by managing orders efficiently and collaborating with internal and external teams
Responsibilities
Garantizar una experiencia excepcional al cliente mediante la gestión eficiente de pedidos
Realizar reuniones periódicas con clientes para alinear previsiones
Monitorear niveles de servicio (fill rate, OTIF, OOS)
Proponer e implementar iniciativas de mejora continua
Requirements
Título universitario en Administración, Comercio Internacional, Ingeniería o carreras afines
Mínimo 3 años de experiencia en atención al cliente, supply chain o comercio exterior
Idiomas: Español e inglés (intermedio/avanzado)
Herramientas: SAP, Excel avanzado, Power BI (deseable)
Benefits
Garantizar una experiencia excepcional al cliente mediante la gestión eficiente de pedidos
Supervisar agentes de aduana y operadores logísticos
Controlar y validar documentos fiscales y logísticos
Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
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