Develop and implement employee relations strategies aligned with business objectives and legal requirements.
Act as the primary liaison between management, employees, and unions, ensuring timely and fair resolution of grievances, disputes, and disciplinary matters.
Partner with HRBPs and other stakeholders to develop and deliver engagement programmes and monitor relevant metrics.
Champion diversity and inclusion initiatives, collaborating with leadership to foster an inclusive workplace.
Lead collective bargaining negotiations and implement agreements, ensuring compliance with labour laws and company policies.
Manage risks associated with labour relations, including legal and reputational risks.
Maintain positive relationships with unions and other stakeholders to prevent industrial action.
Ensure adherence to labour laws, regulations, and collective agreements.
Analyse and interpret employment legislation and update relevant company policies accordingly.
Develop and maintain policies and procedures for grievance handling, discipline, and dispute resolution.
Advise managers and supervisors on employee relations, labour laws, and HR policies.
Deliver training programmes on effective employee relations practices.
Track and analyze employee relations trends to identify potential issues and recommend solutions.
Prepare dashboards and relevant reports for management and other relevant stakeholders.
Conduct investigations into misconduct and administer disciplinary actions in line with relevant company policies.
Requirements
Bachelor’s degree in Human Resource Management, Industrial Relations, or related discipline (or equivalent professional qualification).
Minimum seven (7) years’ HR experience, including at least five (5) years specializing in union–management relations.
Strong understanding of Jamaican labour laws, industrial relations practices, and collective bargaining processes.
Familiarity with HR systems and tools for industrial and employee relations management.
Extensive knowledge of HR trends, grievance and arbitration processes, and compensation principles.
Benefits
Excellent communication, negotiation, and conflict management skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to influence and collaborate with stakeholders at all levels.
High attention to detail, organizational skills, and ability to manage multiple priorities.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Ability to work independently, exercise good judgment, and maintain confidentiality.
Strong interpersonal skills and commitment to diversity and inclusion.
Capacity to thrive in a fast-paced, dynamic environment.
Account Manager handling employee benefits consulting and insurance projects for over 100,000 employers. Building client relationships and managing insurance coverage questions in a hybrid work environment.
Account Manager managing client relationships and insurance servicing in Property & Casualty. Supporting Account Executive with various tasks related to client management and policy issuance.
Vice President, Sales & Relationship Manager representing Fidelity's investment management to Public Sector clients and prospects. Focused on building relationships and driving investment assets within the institutional marketplace.
Relationship Manager I responsible for managing relationships with business banking clients. Focus on client opportunities, revenue generation, and risk management.
Account Manager for Table Games at Light & Wonder, managing sales and relationships with licensed casino operators. Enhancing customer service and maintaining comprehensive product understanding in gaming.
Account Manager specializing in retirement plans at Transamerica, providing client relationship management and daily administration of retirement plans.
Business Account Manager promoting services and maintaining essential client relationships at Desjardins. Driving sales objectives and managing complex client needs with strategic communications.
Regional Datacom Specialist responsible for business development and account management in Datacom Team. Selling network cabling and hardware solutions while ensuring customer satisfaction and sales productivity.
Key Account Manager at Zeelandia UK managing key accounts in the bakery ingredients sector. Delivering annual sales plans and contributing to company strategy while collaborating with cross - functional teams.
Account Manager responsible for maximizing restaurant clients' value from AI platform. Collaborating with teams to drive delivery performance and improve operational excellence.