Customer Success Specialist focusing on automation and chatbot for enhancing customer experiences at Up.p. You will connect data, technology, and empathy to deliver value to each interaction.
About the role
- Customer Success Manager responsible for driving the adoption of cutting-edge healthcare AI in clinical settings. Working closely with customers to ensure successful onboarding and implementation of technology solutions.
Responsibilities
- Join the Operations team and work closely with colleagues in the Cambio Ambient Scribe team to deliver high customer satisfaction and contribute to successful implementations.
- Drive onboarding and implementation projects with new customers and coordinate multiple parallel initiatives.
- Ensure quality, progress, and a smooth customer experience across all touchpoints.
- Play a key role in managing and supporting existing customers, handling support-related matters, guiding ongoing usage, and ensuring long-term successful adoption of the solution.
- The role combines project management, customer dialogue, and operational execution, suitable for someone who thrives in structured environments.
Requirements
- Experience in Customer Success, project management, implementation, or a similar coordination-focused role.
- Ability to manage multiple parallel activities and stakeholders in a structured way.
- Excellent communication skills in Swedish; English is a strong advantage.
- A proactive mindset with a clear sense of responsibility and ownership.
- Comfort working with administrative tasks such as follow-ups, reporting, and documentation.
- Bonus qualifications: Experience from healthcare, healthtech, MedTech, or life sciences; Understanding of clinical workflows; Experience implementing SaaS or AI-driven solutions; Interest in operations, process improvement, or developing scalable customer-facing ways of working.
Benefits
- Be part of a mission-driven company, helping to increase efficiency, patient safety, and quality of care through AI.
- Work with a cutting-edge product that is built into COSMIC, the most used electronic health record systems in Sweden.
- Take ownership and grow with the role – from hands-on implementations to larger, strategic customer engagements.
- Contributing to something socially important and meaningful.
Job title
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