Customer Onboarding Specialist at Salonkee leading client onboarding and providing software training. Collaborating with sales, support, and product development for seamless customer experiences.
About the role
- Onboarding Specialist managing regulatory compliance for clients at a leading cryptocurrency brokerage. Focus on KYC, CDD, and providing exceptional customer service in a dynamic team.
Responsibilities
- Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures.
- Providing a smooth and timely onboarding experience for a range of customer types.
- Communicating Caleb and Brown’s AML/CTF and regulatory compliance requirements to customers through written and verbal communication.
- Resolved customer onboarding matters and queries, including reviewing potential sanctions and adverse media results.
- Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations.
- Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.
Requirements
- Experience working in a KYC/AML role, preferably with client-facing responsibilities
- Bachelor's degree or equivalent
- Ability to work independently and collaboratively in a team or remote environment
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and manage time effectively
- Capacity to handle and manage projects of varying complexity
- Highly detail-oriented with strong critical thinking and problem-solving skills
- Strong work ethic and desire to work in a fast-paced environment
- Resilient under pressure and tenacity to face challenges head-on
- Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory
Benefits
- Ongoing training and industry development opportunities from a supportive leadership team
- Access to cutting-edge technology and market insights.
- Collaborative and supportive team culture with a passion for digital assets.
- Learn from a team of experienced cryptocurrency experts
- Competitive compensation that recognises experience and impact
- Hybrid working arrangements designed around trust and autonomy
- 0% trading fees with Caleb and Brown
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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