Technical Field Support Analyst providing IT support for Canadian Blood Services operations. Responsible for coordination and management of IT support services and field operations in Brampton, Ontario.
About the role
- Technical Support Engineer for Calderys assisting operations in EMEA for Ironmaking. Involves customer interactions, technical offerings, and collaboration across departments.
Responsibilities
- Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
- Develop technical concepts for iron applications (e.g. casthouse design, THC selection for instance)
- Evaluation of the Request for Quotations and Preparation of technical and economical offers, which includes savings and benefits evaluations
- Coordinate the creation of technical drawings and bill of materials with the project department
- Present new product developments and project initiatives to Customers in line with global and regional sales managers strategies.
- Cooperation with Science & Technology and Marketing for product and business development.
- Cooperate with sales teams to present and explain the technical offers to the customer.
- Training of sales teams in the major technical aspects of iron technologies
- Generate and maintain a current reference list
- Support of root cause analysis of failures (postmortem analysis) and make recommendations for improvement of products performance against known wear mechanisms and process parameters
- Trouble shooting
- Trial support
Requirements
- Expertise or knowledge in refractory technologies, in the field of iron or steelmaking
- University degree in metallurgy, ceramics or similar engineering or technical education
- 1 year of experience in refractory industry or iron making industry.
- French (fluent, written, spoken) / English (fluent, written and spoken)
- High willingness to travel (up to 30%)
- analytical skills,
- good listener, excellent communication skills
- team player
- can work under pressure
- able to switch priorities
- experience in a multicultural environment
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
Technical Support Specialist troubleshooting Tier II issues in Autodesk Forma products. Collaborating with Engineering and Product teams for defect validation and customer communication.
Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.