Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Senior Business Support Analyst at Puget Sound Energy analyzing and supporting engineering processes and data. Involves project management, data analysis, and technical support for business operations.
Responsibilities
- Analyze, maintain, develop, and support business needs for Standards, Quality, and Field Engineering teams
- Provide technical support for various processes, reports, and database systems
- Review and assess invoices for contracted engineering work
- Support project management activities, data gathering, process development, and corporate initiatives
- Update websites, online forms, and standards
- Uphold safety compliance standards
- Learn and apply process improvement methodologies
Requirements
- Associate’s degree in business, economics, finance, or related
- 5 years quantitative/qualitative analysis experience
- Experience with relational database systems (querying, analysis, reporting)
- Solid written, interpersonal, and group communication skills
- Proficiency in Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, and Cognos
- Excellent problem-solving skills
- Project management skills
- Ability to understand and explain technical concepts
- Strong time management and organizational skills
- Experience providing guidance to lower staff
- Ability to take initiative and work independently or as part of a team
Benefits
- Medical, dental, vision insurance
- Basic life and disability insurance
- Supplemental life insurance options
- Accidental death and dismemberment insurance
- Flexible spending accounts for health care and dependent daycare
- Employee assistance program (EAP)
- 401(k) investment option
- Cash balance retirement plan
- Paid Time Off (PTO)
- Paid Holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Support Analyst focusing on process management at MAG. Engaging in process improvement and implementation with diverse teams.
Technical Support Engineer managing Fortinet devices and addressing client requests. Ensuring optimal configurations and troubleshooting issues in El Salvador with Fortinet systems.
Technical Support Agent managing IT systems and providing user support at Caisse Desjardins. Involves platform administration, network activities, and troubleshooting technologies in cooperative banking.
Product Support Engineer at Sonatype providing software supply chain security solutions. Debugging and troubleshooting product incidents while assisting product management with enhancements.
Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Senior Technical Analyst leading data management and analytics initiatives. Collaborating with stakeholders to ensure data integrity and support enterprise - wide BI needs.
Application Support Analyst responsible for end user support and system documentation at NiSource. Proactively resolving issues and contributing to Service Level Agreements while working closely with service providers.
IT Support Technician providing Tier II technical support for users in an equipment rental company. Candidates should be bilingual in French and English and adept with various IT systems.
Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.