Hybrid Automation and Production Support Analyst

at Citi

• Job title: Automation and Production Support Analyst
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Tech skills: Jenkins, Python, SQL, Tableau, VBA
• Location requirements: Hybrid, Gurgaon, India

About the role

• Intermediate-level role driving automation initiatives and supporting production processes at Citi. Enhancing operational efficiency and ensuring system reliability through dedicated solutions.

Responsibilities

• Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk.
• Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
• Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
• Drive the implementation of new automation projects from conception to completion
• Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders.
• Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into business trends.
• Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk.
• Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives.

Requirements

• 8+ years of relevant experience in an automation or production support role.
• Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
• Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
• Experience with Tableau for creating dashboards and reports.
• Expertise in SAS or Python for data analysis, MIS, and visualization.
• Proficiency in SQL for data extraction and manipulation.
• Strong scripting skills (e.g., Python, Shell) are a plus.
• Master's degree in Computer Science or Statistics is required.

Benefits

• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.