Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Intermediate-level role driving automation initiatives and supporting production processes at Citi. Enhancing operational efficiency and ensuring system reliability through dedicated solutions.
Responsibilities
- Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk.
- Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
- Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
- Drive the implementation of new automation projects from conception to completion
- Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders.
- Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into business trends.
- Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk.
- Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives.
Requirements
- 8+ years of relevant experience in an automation or production support role.
- Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
- Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
- Experience with Tableau for creating dashboards and reports.
- Expertise in SAS or Python for data analysis, MIS, and visualization.
- Proficiency in SQL for data extraction and manipulation.
- Strong scripting skills (e.g., Python, Shell) are a plus.
- Master's degree in Computer Science or Statistics is required.
Benefits
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Job title
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