About the role

Experienced Pre-Sales Solution Consultant for B2B SaaS product, driving customer satisfaction and retention in the manufacturing sector. Join us in transforming the manufacturing supply chain.

Responsibilities

Pre-Sales activity as a team:
Work closely with Field Sales member and provide trial or demo experience to enhance sales activities
Analyze customer pain point and consider and introduce potential use case to solve their problem
Account Management:
Build and maintain strong, long-lasting relationships with key customer accounts.
Understand customers' unique needs and challenges, and work to align our solutions with their goal.
Customer Engagement:
Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
Organize regular check-ins and reviews to assess customer satisfaction and product performance.
Product Knowledge:
Develop an in-depth understanding of our manufacturing products and services.
Stay updated on industry trends and best practices to provide valuable insights to customers.
Partnerships and Alliances:
Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts.
Reporting and Documentation:
Maintain detailed records of customer interactions and feedback.
Provide regular reports and updates to leadership on customer success efforts and outcomes.
Other general project management
Set and execute team goals and metrics (KGI/KPI)
Coordinate department projects to meet deadlines
Research and discover methods to increase customer engagement
Build an open-communication environment for your team
Monitor progress and submit performance reports

**Qualifications**
At least 5 year work experience as customer success, solution consultant or related roles
Experience in the manufacturing or relevant industry
Bachelor/Master degree in Mechanical Engineering or related field
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical, leadership and organizational skills
Numerical abilities and problem-solving attitude
Analytical and creative thinking
Exquisite communication and interpersonal skills
Strong phone presence and experience dialing dozens of calls per day
Excellent verbal and written communications skills
Native Thai and Professional English skills
Able to drive to visit customer sites in upcountry areas
**Preferred Qualifications**
Proven sales experience in software industry
Track record of over-achieving quota
Ability to multi-task, prioritize, and manage time effectively
Experience in business development, consulting, or digital transformation project
Japanese Language is plus but not required