Hybrid Assistant Manager, Cargo Sales – Key Account

at Teleport

• Job title: Assistant Manager, Cargo Sales – Key Account
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Assistant Manager leading cargo sales and business development for air logistics solutions at Teleport. Engaging with customers and ensuring timely cargo movement while analyzing market trends.

Responsibilities

• **A DAY IN A LIFE**
• As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. **That said, the bulk of your working hours should involve you having to:
• **Sales & Business Development**
• Identify and pursue new air cargo business opportunities
• Generate leads, build a sales pipeline, and close deals to meet targets.
• Promote air logistics solutions to customers (e.g freight forwarders, consolidators, and direct shippers)
• Develop and maintain strong relationships with key accounts and partners.
• **Customer Management**
• Understand customer logistics needs and provide tailored cargo solutions.
• Coordinate bookings, capacity allocation, and service support.
• Handle customer inquiries, pricing requests, and issue resolution.
• **Commercial Planning**
• Support in setting sales targets & pricing strategies
• Prepare quotations, negotiate rates, and manage spot rate requests with carriers & relevant stakeholders.
• Collaborate with relevant stakeholders such as operation teams and capacity teams to secure uplift space and improve load factors
• **Performance & Reporting**
• Track and report on sales performance, volumes, and revenue.
• Analyze market trends and competitor activity to improve offerings.
• Provide regular updates to management and assist in forecasting.
• **Cross-Functional Coordination**
• Liaise with multiple key stakeholders, airline partners, ground handlers, etc.
• Ensure timely cargo movement and adherence to service-level agreements (SLAs).
• Assist in resolving shipment issues such as delays, offloads, and documentation errors.

Requirements

• **Qualifications & Experience**
• These are minimum-requirement skills and a ‘must-have’ for the role
• Bachelor’s degree in Business, Logistics, or related field.
• At least 3-5 years in Business Development/Sales in relevant industry (i.e air cargo logistics/air freight/freight forwarding sales)
• Proven track record of achieving revenue growth and closing deals.
• Knowledge of air cargo processes, documentation (AWB), and airline systems.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with CRM tools, Google workspace, Microsoft Excel and reporting.
• Extensive network in the cargo, logistics, and air freight industries in Malaysia or the APAC region.
• Strong leadership, negotiation, and relationship-building skills.

Benefits

• Work-Life at #TeamTeleport
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!