IT - Systemadministrator handling central IT infrastructure and providing support for hardware and software issues. Collaborating with external IT service provider for comprehensive IT needs management.
About the role
- Office Administrator ensuring exceptional parent experience to families at BY YOUR SIDE-Autism Therapy Services. Responsible for client relations, data entry, and day-to-day center maintenance.
Responsibilities
- Provide exceptional customer service by building strong relationships with all new and current clients and employees.
- Assist with any parent and employee concerns or needs.
- Greet all families, clients and visitors in a professional environment and direct them to the appropriate location or person as needed.
- Liaison for any parents or staff communication.
- Parent collaboration regarding attendance, vacations, and changes in availability, while staying in line with policies set in place per parent agreement.
- Primary contact for all incoming calls and prospective families.
- Responsible for supporting the Scheduling Manager as needed with entering and auditing schedules to ensure accuracy.
- Coordinate all intakes with direction from Director Center Operations.
- Setting up and maintain all client files to remain in compliance through regular audits.
- Data entry for basic accounting transactions and client demographics.
- Oversee all day to day center maintenance which includes but not limited to opening/closing, restocking office and clinical supplies, and ensuring a healthy and safe environment for all.
- Support clinical team on therapy floor as needed.
- Responsible for auditing documentation, following up appropriately, and completing parent tours and consultations as scheduled.
- Uphold the intake process by ensuring all communication and documentation are obtained and provided to ensure a smooth and easy process for the family and clinical team.
- Review all new parent paperwork with parents to ensure policies are understood.
- Assist the marketing team with outreach activities.
- Consistently present on the floor, especially during busier transitions.
- Assist with breaks for staff in therapy.
- Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use.
- Maintaining the cleanliness of the center.
- Restock items as needed.
- Other duties as assigned.
Requirements
- Bachelor's degree strongly preferred
- 5+ years overseeing the daily operations in a clinic setting, under direction of the Director Center Ops
- 5+ years providing excellent customer service
- Strong verbal and written communication and collaboration skills
- High interest in working with children on the autism spectrum
- Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected
- Ability to work effectively and efficiently with changing priorities and deadlines
- Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details
- Must possess strong analytical and problem-solving skills
- Reliable transportation and the ability to travel as needed
- Proficiency in Microsoft Office Products
Benefits
- Full benefits package + Pet Insurance
- 5+ Weeks off per calendar year including PTO, Holidays & Wellness time
- 401K with Company Match
- Career Progression program, WE will invest in YOU!
- Monthly Morale Events
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