Sachbearbeiter:in Verwaltung für Kinder - und Jugendhilfe mit Verantwortung in der Leistungsabrechnung. Engagiertes Team in Ratingen mit guter Arbeitsatmosphäre.
About the role
- IT support role focused on system performance and user inquiries. Providing solutions for hardware, software, and network issues while ensuring optimal system functionality.
Responsibilities
- Observes system performance and user issues to provide technical support for computer applications and hardware.
- Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution.
- Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.
- Administers the day-to-day operations of IT/OT support systems.
- Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network-related problems.
- Keeps detailed records of issues reported, solutions implemented, and system performance.
- Answers IT/OT-related inquiries from employees, providing clear and effective guidance.
- Maintains IT/OT equipment, ensuring that all devices are functioning properly.
- Monitors the performance of the organization’s IT/OT infrastructure.
- Communicates technical information to both technical and non-technical stakeholders.
- Observes patterns in recurring IT/OT issues and recommends adjustments.
- Coordinates with external vendors or third-party service providers to manage equipment repairs, software updates, and system improvements.
Requirements
- High School Diploma
- 5-7 Years of Experience
- Associate's Degree (Preferred)
- 8-11 Years of Experience (Preferred)
- Certifications/Licenses: CompTIA A+, Microsoft Certified Professional
Benefits
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave & More
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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