Administrator handling human resources processes and worker relations. Involves daily communication with employees and collaboration with public services for HR onboarding.
About the role
- Account Administrator role focused on providing operational assistance to roadside assistance programs at AAA. Prepare data reports and serve as support to Account Executive(s) and address client issues.
Responsibilities
- Provides operational assistance to commercial roadside programs
- Serves as the backup to the Account Executive(s)
- Responsible for data reporting and preparing presentations
- Addresses client contact center complaints
- Monitors client metrics and related trends
- Responds to RAP client complaints or customer escalated issues as needed
- Analyzes and updates RAP case information to complete client billing and pay clubs
- Provides support for client customer reimbursement of service as needed
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field of study
- Minimum of one (1) to three (3) years of experience in a client support or customer service-related role
- Excellent interpersonal, oral, and written communication skills
- Ability to analyze data to identify trends and actionable insights
- Strong MS Office skills, proficient in PowerPoint, Word, and Excel
- Ability to create and deliver presentations
- Self-motivated and able to work in a fast-paced, dynamic, deadline-driven environment
Benefits
- Flexible work environment
- Participation in AAA, Inc.'s Annual Incentive Plan
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