Account Administrator role focused on providing operational assistance to roadside assistance programs at AAA. Prepare data reports and serve as support to Account Executive(s) and address client issues.
Responsibilities
Provides operational assistance to commercial roadside programs
Serves as the backup to the Account Executive(s)
Responsible for data reporting and preparing presentations
Addresses client contact center complaints
Monitors client metrics and related trends
Responds to RAP client complaints or customer escalated issues as needed
Analyzes and updates RAP case information to complete client billing and pay clubs
Provides support for client customer reimbursement of service as needed
Requirements
Bachelor’s degree in Business, Marketing, Communications, or a related field of study
Minimum of one (1) to three (3) years of experience in a client support or customer service-related role
Excellent interpersonal, oral, and written communication skills
Ability to analyze data to identify trends and actionable insights
Strong MS Office skills, proficient in PowerPoint, Word, and Excel
Ability to create and deliver presentations
Self-motivated and able to work in a fast-paced, dynamic, deadline-driven environment
Benefits
Flexible work environment
Participation in AAA, Inc.'s Annual Incentive Plan
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