Key - User Administrator focused on Vivendi software support and administration in a leading care home operator in Europe.
About the role
- Manager overseeing customer service activities and team development in insurance. Focused on optimizing processes and enhancing client experience while ensuring high standards.
Responsibilities
- Plan, direct and control customer service activities
- Guide the overall activities of the team
- Recruit, engage, manage and develop team talent
- Make recommendations to optimize and implement business processes
- Facilitate daily problem resolution
- Communicate, collaborate and coordinate with different teams
- Commit to fostering the organizational culture
- Ensure the maintenance of customer service quality
- Plan and schedule quality audit periods
Requirements
- University degree in a relevant field
- 3 to 5 years of relevant call centre experience
- Experience in personnel/team management
- Advanced proficiency in French, both written and spoken
- Functional proficiency in English, both written and spoken
Benefits
- Health insurance
- Defined-benefit pension plan
- Flexible working hours
- Vacation time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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