Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
About the role
- Associate Customer Success Manager helping customers optimize content experiences with Bynder's platform. Collaborating strategically with clients to ensure adoption and ROI.
Responsibilities
- Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance
- Drive value and measurable business outcomes aligned to corporate strategic objectives
- Increase adoption and consumption of Bynder's Solutions and integrations
- Execute against the strategic success plan
- Manage and own the renewal cycle end-to-end
- Collaborate on account strategy for retention and growth
- Develop strong account knowledge through diligent profiling and discovery
- Map and engage key stakeholders across the customer’s organization
- Keep customers informed on Bynder's latest innovations
- Act as a liaison between the customer and the Product team
- Accountable for driving industry-leading gross retention, net retention, and expansion
Requirements
- 1-3 years of experience in customer success, account management, or a sales-related field
- 1+ years experience in B2B SaaS, ideally within the DAM or Martech industry
- Business acumen and commercial skills
- Proven experience managing a book of business at scale
- Strong customer storytelling
- Experience managing the end-to-end renewal cycle
- Proven ability to build and manage an expansion pipeline
- Experience engaging with system integrators and tech partners
- Excellent communication, professionally assertive, and interpersonal skills
- Strong analytical skills and data-driven
- Proficiency with AI tools and understanding of AI's impact on marketing industry
Benefits
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Commuter benefits
- Referral bonus plans
- A light-hearted and fun work environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead transition to AI - powered sales for customers at Modjo, managing Success and Support teams for optimal customer experience.
Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
Customer Success & Product Coordinator managing onboarding and implementation at a UK data analytics company. Collaborating with clients and internal teams to enhance customer experiences.
Commercial Specialist developing B2B customer engagement strategies for Ford. Responsible for architecting data - driven customer journeys and executing complex marketing campaigns.
CRM Tech Specialist acting as a technical bridge in CRM operations at Fanatics. Ensuring reliability and efficiency across the CRM technology ecosystem with hands - on role in integrations and automation.
Customer Success Pleno managing project activities in a technology - focused startup. Engaging teams and stakeholders to ensure project goals are met in São Paulo, Brazil.
Customer Success Manager helping global brands adopt and utilize Brainsuite's AI platform for creative effectiveness and brand insights.
Especialista de CRM optimizing customer interactions at Mundiale. Managing campaign strategies and collaborating with Marketing, Sales, and Customer Success teams.
Customer Success Associate supporting Florida's K - 5 educational resources at Age of Learning. Building relationships with educators and assisting with customer engagement and onboarding.